Helsana can look back on a very pleasing 2017 financial year. It was a year during which we generated an outstanding investment result and were able to report a balanced underwriting result. It was thus possible to further strengthen our equity base. Thanks to an improved premium position and a low termination rate, the number of policyholders with mandatory basic insurance cover increased by around 30,000 people.
The strategic objective of advancing to the industry top 3 in terms of customer perception (according to the Net Promoter Score, NPS) remains a difficult task. However, we made further progress in 2017 and were able to reduce the gap to the leaders. While innovative market services such as the Helsana+ bonus programme have made a positive contribution, it is chiefly thanks to the great commitment of our employees that we can look to the future with confidence.
Thomas D. Szucs
Chairman of the
Board of Directors
Daniel H. Schmutz