4. Notes to the consolidated income statement
Figures in CHF thousand | 2019 | 2018 |
Premium income | 6,743,913 | 6,501,313 |
Reinsurersʼ share | –681 | –721 |
Total net premiums earned | 6,743,233 | 6,500,592 |
Cost of claims and benefits | –7,012,889 | –6,525,916 |
Co-payments | 701,254 | 646,677 |
Change in technical provisions | 25,565 | –266,488 |
Loss mitigation costs | –53,933 | –49,103 |
Total net cost of claims and benefits | –6,340,003 | –6,194,830 |
Personnel expenses | –391,727 | –382,935 |
Administrative offices and operating equipment | –25,593 | –25,309 |
IT costs | –97,929 | –82,780 |
Marketing, advertising and commission | –141,421 | –95,238 |
Other administrative expenses | –8,458 | –25,876 |
Write-downs | –31,564 | –43,344 |
Total operating expenses, net | –696,692 | –655,482 |
Liquid funds (interest) | 2,441 | 2,891 |
Receivables (interest risk adjustment, default interest, etc.) | 7,246 | 7,037 |
Other income | 30,007 | 30,783 |
Total other operating income | 39,694 | 40,711 |
Liquid funds (interest) | –5,038 | –3,963 |
Liabilities (interest risk adjustment, etc.) | –145 | –19 |
Other expenses | –25,948 | –19,901 |
Total other operating expenses | –31,131 | –23,883 |
Non-operating income, third party | 30,131 | 24,495 |
Non-operating expenses, third party | –21,041 | –25,542 |
Total non-operating income | 9,090 | –1,047 |
