1. Income statement – 
Supplementary information on the business areas (divisions)

	Insurance under KVG 1		Insurance under VVG 2			Insurance under UVG 3			Other 4		Elimination		Total
	2016	2015	2016	2015		2016	2015	2016	2015	2016	2015	2016	2015
Net premiums earned	4,521,402	4,326,652	1,701,603	1,549,818	147,393	145,445	0	0	–157	–40,160	6,370,241	5,981,755
Net cost of claims and benefits	–4,692,037	–4,604,727	–1,280,701	–1,143,561	–128,880	–128,551	0	0	157	1,074	–6,101,461	–5,875,765
Allocated interest	0	0	0	0	10,020	9,804	0	0	0	0	10,020	9,804
Risk adjustment between insurers	434,630	375,042	0	0	0	0	0	0	0	0	434,630	375,042
Policyholder participation	–8,515	–6,689	–23,239	–18,331	–2,505	–1,071	0	0	0	0	–34,258	–26,091
Net operating expenses	–273,635	–251,001	–326,857	–370,599	–23,901	–21,577	0	–806	0	42,028	–624,393	–601,955
Underwriting result	–18,155	–160,723	70,806	17,327	2,127	4,050	0	–806	0	2,942	54,778	–137,210
Investment income	221,732	249,453	283,092	308,316	95,104	110,297	85,175	149,034	–30,000	–110,906	655,103	706,193
Investment expenses	–153,435	–191,754	–200,213	–269,117	–52,894	–75,592	–41,111	–42,056	0	11,074	–447,653	–567,444
Change in provision for investment risk	–10,000	20,000	–97,000	15,000	5,000	0	–50,000	–20,000	0	0	–152,000	15,000
Earnings from investments	58,297	77,699	–14,121	54,199	47,210	34,705	–5,936	86,978	–30,000	–99,832	55,450	153,749
Allocated interest expenses		0		0	–10,020	–9,804	0	0	0	0	–10,020	–9,804
Other operating income	7,211	5,977	6,401	4,146	750	886	1,068	811	–1,082	–1,226	14,348	10,594
Other operating expenses	–2,657	–2,848	–2,100	–2,676	–920	–573	–1,241	–656	1,082	1,057	–5,837	–5,696
Operating earnings	44,696	–79,895	60,986	72,996	39,148	29,264	–6,110	86,327	–30,000	–97,059	108,720	11,633
Non-operating earnings	–190	10,827	790	4,407	–41	–1	2,098	10,701	0	–9,941	2,657	15,993
Exceptional earnings	–24	–7,057	–5	0	0	0	0	10	0	7,000	–28	–47
Consolidated earnings before taxes	44,482	–76,125	61,771	77,403	39,107	29,263	–4,012	97,038	–30,000	–100,000	111,349	27,579
Deferred income taxes	0	0	59,008	39,555	–1,711	29,756	116	171	0	0	57,412	69,482
Income taxes	0	0	–64,797	–57,971	–4,512	–20,948	–718	–1,227	0	0	–70,027	–80,146
Non-controlling interest	0	0	0	0	0	0	–765	–979	0	0	–765	–979
Consolidated earnings	44,482	–76,125	55,982	58,987	32,884	38,071	–5,379	95,003	–30,000	–100,000	97,969	15,936

¹ Insurance under KVG This segment comprises the companies that offer mandatory health care insurance and voluntary daily benefits insurance under the KVG.

² Insurance under VVG This segment comprises the companies that offer insurance products under the VVG.

³ Insurance under UVG This segment comprises the companies that offer insurance products under the UVG.

⁴ Other This segment comprises all other companies.

General

For the first time, the consolidated financial statements 2015 are being presented in accordance with the Swiss GAAP accounting and reporting recommendations (Swiss GAAP FER) and they provide a true and fair view of the Group's assets, finances and earnings. Swiss GAAP FER represents a complete body of rules. All recommenda- tions must be applied.

Swiss GAAP FER 41 entered into force for the individual financial statements of KVG health insurers on 1 January 2012. The Helsana Group applied Swiss GAAP FER 30 (Consolidation) in conjunction with Swiss GAAP FER 41 from financial year 2015. The application of Swiss GAAP FER is voluntary.

Consolidated companies

The consolidated financial statements include all companies that are directly or indirectly controlled by Helsana. Control means the decisive influence on the operational and financial activities in order to derive the corresponding benefit therefrom. This is usually the case if Helsana directly or indirectly holds more than 50 per cent of the voting rights in a company. Companies acquired duringthe financial year are included from the date on which control over the business activities was transferred to Helsana, and all companies disposed of during the year are excluded from the Group statements from the date of sale.

Change in consolidated companies

Purchasing Cooperative HSK Ltd was founded in Dübendorf on 22 December 2015 and included in the scope of consolidation. The first annual financial statement for Purchasing Cooperative HSK Ltd will be prepared as at 31 December 2016 (long financial year) and included in the capital consolidation as at 31 December 2016.

Rounding differences

All amounts in the annual financial statements are rounded to thousand Swiss francs. This means that the sum of several rounded amounts added together can differ from the rounded total that is reported.

2.1 Consolidation method

Full consolidation

Companies are included in the Group statements based on the full consolidation method. Capital consolidation is carried out using the Anglo-Saxon method (purchase method). Assets and borrowed capital of companies acquired are revalued at the time of control changes in accordance with the Helsana Group's principles; unrealised gains and losses are carried under the relevant balance sheet items and the remaining difference between the purchase price and goodwill calculated according to the accounting policies of the Group is fully amortised over five years or in the year of consolidation. Any third-party participations in fully consolidated companies are shown separately as non-controlling interests in equity and income.

Equity method 

Companies in which Helsana holds between a 20 and 50 per cent stake are stated in the balance sheet at the value corresponding to the pro rata equity capital in line with the equity method.

Consolidation reporting date

The reporting date for all companies included is 31 December.

Events after the reporting date

On 1 January 2017, Helsana Insurance Company Ltd absorbed Avanex Insurance Ltd and Progrès Insurance Ltd absorbed Sansan Insurance Ltd by way of a merger in accordance with Art. 3 para. I A of the Swiss Merger Act (FusG). The assets and liabilities of these companies were assumed through universal succession.

Moreover, there were no significant events after the reporting date until the date of signature by the responsible body (7 February 2017).

Intragroup transactions

All intragroup transactions, relationships and earnings are eliminated as part of the consolidation process.

2.2 Valuation principles

Valuation is carried out in line with standardised criteria. In general, the principle of the individual valuation of assets and liabilities applies.

Foreign currencies

Foreign currency positions are converted at current exchange rates at year-end.

The following exchange rates were used:

	31.12.2016	31.12.2015
Unit / currency	Price	Price
1 EUR	1.07198	1.08737
1 GBP	1.25589	1.47536
1 USD	1.01636	1.00100
100 JPY	0.87140	0.83210
1 CAD	0.75786	0.72062
1 AUD	0.73594	0.72831

Investments

Real estate

Real estate includes both investment properties and owner-occupied properties, and is recognised in the balance sheet at current market value. Market values are estimated at least once every three years by an independent consulting firm. The values are determined using the discounted cash flow method or another recognised method during the intervening years.

Bonds

Fixed-income securities are recognised in the balance sheet using the amortised cost method if the debtor is able to pay the interest and amortisation payments. Periodic changes in the carrying amount are recognised in the income statement. If there are justified doubts about the debtor's ability to pay interest and amortisation payments, fixed-income securities are recognised in the balance sheet at their current value.

Equities

Equities include equity securities such as stocks and similar securities.

Such assets are marketable and are valued at market price. Any impairments are booked accordingly.

Real estate funds

Real estate funds are maintained as a separate item. They are measured at current value.

Currency futures

Derivatives include foreign exchange and option contracts, certificates on equity indices and futures. Forward exchange transactions are used to hedge exchange rate and market price fluctuations and are measured at market value.

Investments in other companies

These include investments in companies that are held for strategic purposes. These investments are measured using the last known pro rata equity (equity method) or are valued at cost.

Loans and mortgages

Loans and mortgages are stated in the balance sheet at nominal value less any necessary write-downs.

Assets from employer reserves

Assets from employer reserves are, provided they are not subject to a waiver of usage, recognised in the balance sheet at their nominal value and deducted from staff costs accordingly if they are used. The value is reviewed annually and, if necessary, the item is written down.

Collateral for own liabilities as well as assets under reservation of ownership

All investments and cash holdings except for the KVG, VVG and UVG segments are reported as tied assets.

Intangible assets

With intangible assets, a distinction is drawn between purchased software and projects. The latter are amortised on a straight-line basis over the course of their useful life. With purchased software, amounts below CHF 5,000 are expensed.

Projects are generally amortised over a period of five years from launch, up to a maximum of ten years in justified cases. They must provide a benefit over several years. At maximum, they are measured at cost of acquisition or production. These costs must be measurable and allocable to the project. Projects may only be capitalised if they are strategic in nature and involve an investment in excess of CHF 3 million.

Fixed assets

Fixed assets are depreciated on a straight-line basis over the course of their useful life. For fixtures and fittings, acquisitions and collective acquisitions for amounts of more than CHF 5,000 are capitalised. Amounts below this limit are expensed.

Useful life for each asset category:

• Five years for fixtures and fittings
• Three years for IT hardware
• Three years for vehicles

The value is reviewed annually and the item is written down accordingly.

Prepaid expenses and accrued income

This item includes expenses during the reporting year that are deducted as an expense in the following financial year, and income that only leads to revenue in the following financial year.

Receivables

Receivables due from third parties, such as policyholders, insurance organisations, agents and brokers, cantons and other parties, are measured at nominal value. The security is determined on the basis of the maturity structure and recognisable credit risks. In addition to individual write-downs for specific known receivable risks, impairments are formed using statistical information about the risk of default. The calculation of the necessary value adjustments also includes the type of receivable (private customer, corporate customer, co-payment) in addition to the maturity structure. The assumptions are based on historical figures from previous years. Assuming the losses on accounts remain constant as in previous years, an allowance for doubt- ful receivables is made for the unpaid receivables up to 180 days with a rate of 0.25 %. For older receivables, the effects of Art. 64a KVG (depending on the canton) are included in the calculation of the allowance for doubt- ful receivables of the KVG companies. The totals of the receivables are included in the ratio of the debt collection proceedings initiated to the resulting certificates of debt.

The receivables due from affiliates are measured at nominal value, taking account of operationally necessary impairments.

Cash and cash equivalents

Cash and cash equivalents include cash on hand as well as postal and bank account balances. Cash and cash equivalents are measured at nominal value. Any impairments are booked accordingly.

Net technical provisions

The item for net technical provisions includes provisions for claims and benefits, actuarial reserves, provisions for profit sharing, technical equalisation reserves and provisions for guarantees as well as other technical provisions.

Provisions for claims and benefits are calculated according to actuarial methods recognised by the supervisory authorities (e.g. chain ladder). In doing so, the following parameters are taken into account for the year of occurrence and the year of processing:

• First year of treatment versus payment year for care benefits
• First year of event versus payment year for daily benefits

The reserves for annuities are calculated according to the accounting principles pursuant to Art.108 UVV. The calculation is based on the annuity without cost of living bonuses. For ceded co-insurance, we assume our portion of the individual actuarial reserve as reported by the company that carries it.

For group sickness benefits, provisions for profit sharing are formed for contracts that include agreements on profit sharing. They are calculated as the expected value of the profit share paid out after the reporting date for contracts for profit sharing that are in effect through the reporting date. The estimate of provisions for profit sharing takes account of the active portfolio and the empirical claims experience as at the reporting date.

The equalisation reserves and provisions for guarantees protect the capital base against the effects of unusual fluctuations in the technical result. They are endowed up to a maximum limit of 15 per cent of the insurance benefits in line with the technical result. The lower limit is zero.

The other technical provisions include additional actuarial provisions that are measured according to the applicable and approved business plan.

Non-technical provisions

If an outflow of funds is probable, a corresponding provision is raised for legal and actual obligations on an event in the past. The amount is determined by analysing the relevant past result and the economic risk. If time has a significant impact, the provision requirement must be discounted. The provisions are revalued annually.

Provision for investment risk

The provision for investment risk maps the long-term volatilities of the capital market. The provision is based on the total portfolio and is reviewed annually. The target provision for investment risk is calculated on the basis of

• ten per cent of Swiss bonds
• three per cent of properties and buildings as well as
• 20 per cent of other investments.

If the investments during the reporting period experience above-average losses in value, the provision for investment risk can also be liquidated in the income statement in full or in part. If the value of the investments increase by more than the average during the reporting period, the provision for investment risk can also be increased in full or in part to the target value in the income statement.

Accrued expenses and deferred income

This item includes deferred income during the reporting year that is credited as income in the following financial year, and expenses for the reporting year that are only paid the following financial year.

Liabilities

This item mainly includes obligations to policyholders or service providers as well as premiums billed in advance. Loans due are also recognised in this item. The liabilities are recognised in the balance sheet at their nominal amount.

3. 2016 consolidated companies

Name	Sector	Consolidation	Shareholding in %	Capital in CHF m
Helsana Ltd, Dübendorf	Holding	Fully consolidated	100	70.0
– Helsana Insurance Company Ltd, Dübendorf	Health insurance	Fully consolidated	100	70.0
– Helsana Supplementary Insurances Ltd, Dübendorf	Health insurance	Fully consolidated	100	35.0
– LCC Consulting AG, Zurich	Software engineering	Fully consolidated	100	0.1
– Helsana Legal Protection Ltd, Aarau	Legal expenses insurance	Equity method	50	3.0
– Progrès Insurance Ltd, Dübendorf	Health insurance	Fully consolidated	100	0.3
– Sansan Insurance Ltd, Dübendorf	Health insurance	Fully consolidated	100	0.1
– Avanex Insurance Ltd, Dübendorf	Health insurance	Fully consolidated	100	0.1
– Helsana Accidents Ltd, Dübendorf	Accident insurance	Fully consolidated	100	14.0
– Solida Insurance Ltd, Zurich	Accident insurance	Equity method	50	10.0
– Helsana Investment Ltd, Dübendorf	Holding	Fully consolidated	100	0.1
– indivo Insurance Ltd, Dübendorf	Health insurance	Fully consolidated	100	0.1
– SSS Schaden Service Switzerland Ltd, Zurich	Recourse settlement	Fully consolidated	50.9	0.1
– Procare Vorsorge AG, Dübendorf	Services	Fully consolidated	100	0.1
– Purchasing Cooperative HSK Ltd., Dübendorf	Services	Fully consolidated	60	0.1
– Aviga AG, Zurich	Case management	Equity method	50	1.0
– Topwell-Apotheken AG, Winterthur	Healthcare sector	Equity method	24.1	0.3

4. Notes to the consolidated income statement

Figures in CHF thousand	2,016	2015
Premium income	6,371,065	5,982,627
Reinsurers' share	–824	–872
Total net premiums earned	6,370,241	5,981,755
Cost of claims and benefits	–6,675,433	–6,449,511
Co-payments	646,188	638,539
Reinsurers' share	2,195	2,349
Change in technical provisions	–16,444	–12,726
Loss mitigation costs	–57,967	–54,416
Total net cost of claims and benefits	–6,101,461	–5,875,765
Personnel expenses	–365,381	–365,217
Administrative offices and operating equipment	–27,413	–26,781
IT costs	–94,048	–66,545
Marketing, advertising and commission	–92,495	–115,058
Other administrative expenses	–31,322	–17,654
Write-downs	–13,734	–10,700
Total operating expenses, net	–624,393	–601,955
Liquid funds (interest)	8,521	6,751
Receivables (interest risk adjustment, default interest, etc.)	4,143	3,831
Other income	1,684	12
Total other operating income	14,348	10,594
Liquid funds (interest)	–4,777	–5,189
Liabilities (interest risk adjustment, etc.)	–95	–43
Other expenses	–965	–464
Total other operating expenses	–5,837	–5,696
Non-operating income, third party	17,103	23,966
Non-operating expenses, third party	–14,446	–7,973
Total non-operating income	2,657	15,993
Extraordinary income	0	10
Extraordinary expenses	–28	–57
Total extraordinary income	–28	–47

5. Notes to the consolidated income statement – 
investments

Figures in CHF thousand	Ordinary earnings	Realised gains	Unrealised gains	Total 2015
Investment income
Real estate	18,737	0	0	18,737
Bonds	88,804	225,789	19,835	334,428
Equities	26,369	81,783	61,041	169,193
Alternative investments	0	0	3,052	3,052
Real estate funds	0	46,226	29,058	75,284
Currency futures	0	91,753	0	91,753
Investments in other companies	191	1,562	9,997	11,750
Employer contribution reserve	0	209	0	209
Other investment income 1	1,787	0	0	1,787
Total investment income	135,888	447,322	122,983	706,193
Figures in CHF thousand	Administrative costs	Realised losses	Non-realised losses	Total 2015
Investment expenses
Real estate	0	0	–1,827	–1,827
Bonds	0	–202,591	–58,795	–261,386
Equities	0	–59,033	–83,827	–142,860
Alternative investments	0	–8,379	–30,423	–38,802
Real estate funds	0	–3,674	–29,177	–32,851
Currency futures	0	–63,376	–10,890	–74,266
Investments in other companies	0	0	–2,325	–2,325
Employer contribution reserve	0	–1,896	0	–1,896
Asset management costs	–11,231	0	0	–11,231
Total investment expenses	–11,231	–338,949	–217,264	–567,444
Change in provision for investment risk	0	0	15,000	15,000
Total investment income 2015	124,657	108,373	–79,281	153,749

Figures in CHF thousand	Ordinary earnings	Realised gains	Unrealised gains	Total 2016
Investment income
Real estate	18,925	126	8,553	27,604
Bonds	82,298	172,272	3,896	258,466
Equities	23,857	64,023	100,097	187,977
Alternative investments	0	0	20,289	20,289
Real estate funds	0	79,941	23,951	103,892
Currency futures	0	30,491	15,243	45,734
Investments in other companies	234	1,566	9,027	10,827
Employer contribution reserve	0	0	167	167
Other investment income 1	147	0	0	147
Total investment income	125,461	348,419	181,223	655,103
Figures in CHF thousand	Administrative costs	Realised losses	Non-realised losses	Total 2016
Investment expenses
Real estate	0	–6	–5,410	–5,416
Bonds	0	–144,938	–8,299	–153,237
Equities	0	–73,981	–73,365	–147,346
Alternative investments	0	–35	–3,621	–3,656
Real estate funds	0	–14,830	–55,064	–69,894
Currency futures	0	–51,553	–1,910	–53,463
Investments in other companies	0	0	–26	–26
Employer contribution reserve	0	0	–1,378	–1,378
Asset management costs	–13,237	0	0	–13,237
Total investment expenses	–13,237	–285,343	–149,073	–447,653
Change in provision for investment risk			–152,000	–152,000
Total investment income 2016	112,224	63,076	–119,850	55,450

¹ Other investment income comprises retrocession repayments by the custodian financial institution.

6. Notes to the consolidated balance sheet – investments

6. Notes to the consolidated balance sheet – 
investments

Figures in CHF thousand	As at 1.1.2015	Additions /  disposals	Change in valuation adjustment	As at 31.12.2015
Real estate	318,265	865	–1,827	317,303
Bonds 1	3,671,904	35,362	–38,959	3,668,307
Equities	1,099,502	53,187	–22,785	1,129,904
Alternative investments	109,366	51,535	–27,371	133,530
Real estate funds	530,448	–47,460	–120	482,868
Currency futures	–14,005	14,005	–10,891	–10,891
Investments in other companies	67,072	488	7,672	75,232
Loans and mortgages	10	–3	0	7
Employer contribution reserve	8,374	–1,687	0	6,687
Investments	5,790,936	106,292	–94,281	5,802,947

Figures in CHF thousand	As at 31.12.2015	Additions /  disposals	Change in valuation adjustment	As at 31.12.2016
Real estate	317,303	6,404	3,143	326,850
Bonds 1	3,668,307	46,655	–4,404	3,710,558
Equities	1,129,904	12,945	26,732	1,169,581
Alternative investments	133,530	66,943	16,668	217,139
Real estate funds	482,868	67,683	–31,113	519,437
Currency futures	–10,891	0	13,333	2,442
Investments in other companies	75,232	–550	9,001	83,683
Loans and mortgages	7	6	0	13
Employer contribution reserve	6,687	0	–1,211	5,476
Investments	5,802,947	200,085	32,149	6,035,180

¹ The market value of the bonds (excluding accrued interest) is CHF 3,843,759,000 (CHF 3,857,716,000 as at 31 December 2015).

7. Currency futures

			Market value as at 31.12.2016		Market value as at 31.12.2015
Figures in CHF thousand		Currency	Positive	Negative	Positive	Negative
Futures	Hedges	CHF	3,378	0	2,355	–1,181
Futures	Hedges	USD	0	–511	1	–3,183
Futures	Hedges	EUR	24	0	0	–42
Futures	Hedges	JPY	0	0	9,328	0
Total in bonds 1			3,402	–511	11,684	–4,406
Futures	Hedges	USD	0	–917	0	–9,389
Futures	Hedges	EUR	1,264	0	0	–2,494
Futures	Hedges	GBP	2,095	0	992	0
Total currency futures			3,359	–917	992	–11,883

¹ The bond hedges are included in the bond asset class.

8. Statement of asset additions and disposals
Fixed and intangible assets

Figures in CHF thousand	Office fixtures, fittings and equipment	IT hardware	Vehicles	Total property, plant and equipment	Projects	Software	Total intangible assets
Net carrying amount as at 1.1.2015	6,199	7,245	93	13,537	6,136	6,620	12,757
Historical cost
Carrying amount as at 1.1.2015	143,234	50,516	567	194,317	9,204	8,276	17,480
Asset additions	1,990	7,283	199	9,472	42,988	10,703	53,691
Asset disposals	0	–6,283	–98	–6,381	0	0	0
Carrying amount as at 31.12.2015	145,224	51,516	668	197,408	52,192	18,979	71,171
Accumulated valuation adjustments
Value adjustments as at 1.1.2015	–137,035	–43,272	–473	–180,780	–3,068	–1,655	–4,723
Depreciation and amortisation	–2,004	–6,558	–121	–8,683	–17,397	–3,796	–21,193
Asset disposals	0	5,877	58	5,935	0	0	0
Value adjustments as at 31.12.2015	–139,039	–43,953	–536	–183,528	–20,465	–5,451	–25,916
Net carrying amount 31.12.2015	6,185	7,563	132	13,880	31,727	13,528	45,255

Figures in CHF thousand	Office fixtures, fittings and equipment	IT hardware	Vehicles	Total property, plant and equipment	Projects	Software	Total intangible assets
Net carrying amount as at 31.12.2015	6,185	7,563	132	13,880	31,727	13,528	45,255
Historical cost
Carrying amount as at 31.12.2015	145,224	51,516	668	197,408	52,192	18,979	71,171
Asset additions	1,998	2,644	20	4,662	56,735	7,763	64,498
Asset disposals	0	–2,507	–2	–2,509	0	0	0
Carrying amount as at 31.12.2016	147,222	51,653	686	199,561	108,927	26,742	135,669
Accumulated valuation adjustments
Value adjustments as at 31.12.2015	–139,039	–43,953	–536	–183,528	–20,465	–5,451	–25,916
Depreciation and amortisation	–2,383	–6,020	–85	–8,488	–36,309	–5,348	–41,657
Asset disposals	0	2,506	2	2,508	0	0	0
Value adjustments as at 31.12.2016	–141,422	–47,467	–619	–189,508	–56,774	–10,799	–67,573
Net carrying amount as at 31.12.2016	5,800	4,186	67	10,053	52,153	15,943	68,096

9. Deferred charges and credits

Figures in CHF thousand	31.12.2016	31.12.2015
Accrued interest on investments	36,270	41,328
Risk compensation	293,551	280,370
Other accrued income and prepaid expenses	84,697	110,972
Total deferred charges	414,518	432,670
Risk compensation	68,287	89,458
Other deferred income and accrued expenses	27,806	33,759
Total deferred credits	96,093	123,217

10. Receivables and liabilities

Figures in CHF thousand	31.12.2016	31.12.2015
Policyholders	284,573	205,550
Insurance organisations	6,614	11,234
Related parties	1,338	4,350
Government offices	4,982	35,402
Other receivables	45,845	14,633
Total receivables	343,352	271,169
Policyholders	357,625	402,462
Insurance organisations	1,067	2,226
Service providers	95,309	212,098
Agents and brokers	1,790	1,885
Related parties	2,220	3,679
Government offices	709	3,045
Other liabilities	123,002	17,549
Total liabilities	581,722	642,944

11. Technical provisions

Figures in CHF thousand	Provision for claims and benefits 1	Actuarial reserve 2	Provision for policyholder participation	Claims equalisation reserve	Other technical provisions 3	Total
As at 1.1.2015	1,536,603	408,852	72,320	800,653	568,922	3,387,350
Creation	1,215,485	13,144	12,401	0	12,734	1,253,764
Release	–1,155,419	–1,855	–26,091	–55,000	–2,673	–1,241,038
As at 31.12.2015	1,596,669	420,141	58,630	745,653	578,983	3,400,076

Figures in CHF thousand	Provision for claims and benefits 1	Actuarial reserve 2	Provision for policyholder participation	Claims equalisation reserve	Other technical provisions 3	Total
As at 31.12.2015	1,596,669	420,141	58,630	745,653	578,983	3,400,076
Creation	1,256,732	0	794,638	41,061	412,250	2,504,681
Release	–1,242,022	0	–789,856	–54,900	–401,459	–2,488,238
Restatement				2,055	–2,055	0
As at 31.12.2016	1,611,379	420,141	63,412	733,869	587,719	3,416,519

¹ The amount of reinsurance in the provisions for claims and benefits was CHF 0 as at 31 December 2015 (CHF –1,492,000 as at 31.12.2015).

² The actuarial reserves were discounted with a technical interest rate of 2.75 per cent for the accident years up to 2013 and 2.0 per cent for 2014, 2015 and 2016 (Average term: 14.9 years).

³ The other technical provisions comprise provisions for other compulsory health insurance products (OKP) (models such as HAV / HMO). Ageing reserves were discounted with a technical interest rate of 1.0 per cent (Average term: 39.2 years).

12. Non-technical provisions

Figures in CHF thousand	Restructuring	Personnel /  brokers	Taxes	IT investments	Process risks	Other 2	Total
As at 1.1.2015	12,225	38,970	19,958	0	213	76,766	148,132
Creation	3,000	27,840	58,382	380	0	9,551	99,153
Use	–9,958	–43,480	–24,560	–22	–213	–27,365	–105,598
As at 31.12.2015	5,267	23,330	53,780	358	0	58,952	141,687

Figures in CHF thousand	Restructuring	Personnel /  brokers	Taxes	IT investments	Process risks	Other 2	Total
As at 31.12.2015	5,267	23,330	53,780	358	0	58,952	141,687
Creation	628	27,345	104,875	368	0	–1,281	131,935
Use	–4,240	–27,298	–90,786	–726	0	–32,296	–155,346
As at 31.12.2016	1,655	23,377	67,869	0	0	25,375	118,277

¹ The restructuring provisions include the costs of the organisational changes that were made as part of the cost reduction programme. The provisions for holiday and overtime claims as well as staff bonuses and broker fees are included under “Personnel /  brokers”.

² The other non-technical provisions include past provisions for subsequent premium corrections. In 2014, the Swiss Parliament decided to correct the imbalances in basic health insurance premiums accumulated from 1996 to 2013 in accordance with Art. 106 of the Federal Health Insurance Act (KVG). The financial correction process will take place between 2015 and 2017.

13. Provision for investment risk

Figures in CHF thousand	Provision for investment risk	Total
As at 1.1.2015	654,632	654,632
Creation	20,000	20,000
Release	–35,000	–35,000
As at 31.12.2015	639,632	639,632

Figures in CHF thousand	Provision for investment risk	Total
As at 31.12.2015	639,632	639,632
Creation	157,000	157,000
Release	–5,000	–5,000
As at 31.12.2016	791,632	791,632