Editorial

Dear Readers,

As expected, 2015 was a challenging year for Helsana. The renewed increase in the cost trend put pressure on results. However, the Helsana Group remains solid and looks to the future with confidence. Helsana re-defined its strategic focus in 2014: We want to be among the top three companies in the industry in terms of customer perception by 2018. Now we have the structure that is best suited to help us achieve this strategic target. We make every effort to ensure that our customers are satisfied with us and our service, that they are so pleased with Helsana that they recommend us to others. We are committed to this each and every day.


Thomas D. Szucs

Chairman of the Board of Directors

Daniel H. Schmutz

CEO