Editorial

Dear Readers,

Helsana can look back on a solid 2016 financial year. The previous year's increase in benefit costs continued. Thanks to an improved underwriting result and a good investment results, earnings were also positive. Our financial foundation remains perfectly solid. In 2016, the focus fell on the consolidation of the new corporate structure, which should make a substantial contribution to ensuring that we advance to the industry top 3 in terms of customer perception (according to the Net Promoter Score, NPS) by 2018. It remains a big challenge to achieve this objective, but the expertise of our employees and the commitment they demonstrate towards our customers every single day give us confidence going forward.